All businesses want the right person in the field to ensure customer satisfaction. But sometimes, communications breakdowns and lost paperwork happen, costing you efficiency and productivity. IFS Field Service Management (FSM) changes this. FSM gives you the management, automation and data visibility capabilities you require, allowing you to increase repair efficiency and maximize labor output while controlling costs.
IFS FSM ensures work orders are assigned to the right person, with the right inventory and tools to deliver exceptional service. FSM is integrated into IFS Service Management, Customer Service, and Asset Management, providing a single, closed-loop system to deliver services efficiently. It replaces disconnected processes with an integrated solution that’s easy to use and designed to delight.
FSM’s advanced dispatch capability provides intelligent technician recommendations, assigning resources at the right time to the right location. Its planned maintenance system replaces costly and reactive work. With FSM, you can easily manage SLAs and contracts to meet service commitments.
Astra can help your business implement IFS Field Service Management software, elevating your operation to a whole new level.